"Family asserts that defective insulation led to a major mold outbreak"
Zoe Godrich, a homeowner from the UK, is currently facing a persistent mould problem in her home, which she claims is a result of a "botched" cavity-wall insulation job carried out three years ago under the Government's Great British Insulation Scheme.
Ms. Godrich, who had the insulation installed to make her home more energy-efficient, began experiencing issues shortly after the work was completed. Water started pouring down the walls, and the mould infestation soon followed.
Her children, who did not have asthma or eczema before the insulation was installed, now require medication for their respective conditions. Ms. Godrich has had to dispose of all beds, wardrobes, and her six-year-old daughter's baby doll due to the mould infestation.
The insulation work carried out by Installers UK, as identified by Ms. Godrich, is believed to be the cause of the moisture issues in her home. However, Installers UK has disputed this claim.
Over three million homes have received cavity-wall insulation through green energy schemes since 2008. Ofgem's data suggests that insulation in hundreds of thousands of homes could have failed due to poor installation.
David Walter, a seasoned building surveyor, inspected Ms. Godrich's home in April and criticized the insulation and extraction work as poorly executed. He suggested that the government's insulation grants may have contributed to rushed, substandard work due to a lack of proper oversight.
TrustMark, an independent company overseeing quality schemes for government projects, acknowledged the complexity of the issues at Ms. Godrich's property and pledged to collaborate with relevant bodies to ensure her home becomes a warm, comfortable, and healthy environment for her family.
Despite removing the insulation, Ms. Godrich could not afford to heat her cold home, and the mould problem worsened. She took out a £7,000 loan to have the insulation removed.
The Department for Energy Security and Net Zero could not comment on individual cases, instead directing to a ministerial statement by Lord Callanan. In February, Lord Callanan stated that the Government is committed to protecting consumers undertaking home retrofit work and improving the overall consumer journey.
However, the company that installed the insufficient wall insulation in Ms. Godrich's apartment and was later dissolved is not publicly specified.
Ms. Godrich describes the state of her home as "looking like a squat" with mould reappearing on the walls every two weeks. She and her family have been forced to share a single room and sleep on mattresses on the floor.
Despite the challenges, Ms. Godrich remains hopeful that her home will soon be free of mould and her family can return to a normal life.
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