Technician Position in Field Services, Job Level II
Mitsubishi Electric Power Products, Inc. (MEPPI), a leading player in the North American power systems, rail transportation, and large visual display markets, is seeking a Field Service Technician II. This position is based in Boston, MA and offers a comprehensive benefits package.
The ideal candidate should hold an associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products. They should also have advanced interpersonal and presentation skills, basic understanding of communication and networking protocols, and advanced computer skills.
Technical expertise in Uninterruptible Power Supplies (UPS) products, services, and peripherals is essential, along with certifications in OSHA-10 Construction and NFPA-70E. The candidate should also have advanced problem-solving and analytical abilities.
Key responsibilities of the role include providing comprehensive service support for MEPPI equipment, demonstrating a customer service model consistently, communicating effectively with service advisors and customers, documenting technical and customer information accurately, and submitting detailed trip and expense reports promptly.
The technician will also be expected to continuously learn new technologies and equipment designs, identify opportunities to improve customer processes and sales potential, assist in training new technicians and customer personnel, and comply with all safety policies and procedures.
The role involves extensive travel, approximately 75% of the time, to customer sites. The position is full-time and on-call, with a focus on maintaining professional relationships and providing excellent technical support to customers in the Boston, MA area.
MEPPI offers a collaborative environment where ideas matter and skills help shape the future. The company is committed to creating an inclusive workplace, welcoming applications from all backgrounds.
Benefits for the Field Service Technician II position include 401(k) matching, health, dental, disability insurance, paid holidays, paid time off, and employee stock ownership plans. MEPPI is an Equal Opportunity Employer.
To apply for the job, please click the provided link. MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI.
Joining MEPPI means being part of a global team driving the future of transportation and energy solutions. If you are passionate about technology and customer service, this could be the perfect opportunity for you.
- The candidate should have a strong background in business and careers related to technology, as they will need advanced technical skills to effectively troubleshoot and repair products, and understanding of communication and networking protocols to provide excellent customer support.
- To grow and develop their career, the ideal candidate may also benefit from resources in education-and-self-development, such as learning about new technologies and equipment designs, as well as participating in training sessions to improve their skills.
- As a Field Service Technician II at MEPPI, the successful applicant will work on a diverse range of job-search opportunities, including extensive travel for customer site visits, identifying opportunities for improvement, and collaborating with a global team for career-development.
