Workplace anger can sometimes have its benefits
In a groundbreaking study published by the University of Hohenheim in Stuttgart, researchers have found that confronting anger constructively in the workplace can lead to increased productivity and effective conflict resolution. This approach, referred to as "confrontational coping," involves expressing anger directly and constructively, rather than suppressing it [1][2].
The study, led by Robin Umbra from the Department of Business and Organizational Psychology, surveyed employees in ten different industries about anger incidents and their work results. The findings suggest that when anger is dealt with constructively, it can be a source of energy and productivity, rather than a productivity killer [3].
Ulrike Fasbender, department head, recommends this approach, stating that "confrontational coping" with anger involves constructively addressing the cause of anger [4]. This method can motivate improvement and instill optimism and control among employees, enabling them to focus and achieve work goals more effectively [1].
In situations where anger arises, such as after a heated interaction with a boss or colleague, taking a moment to assess and channel that anger constructively can surprisingly increase productivity. For example, taking a break or redirecting focus to work can help employees work with greater concentration and less emotional distraction [1].
Constructive confrontation is not about aggression but controlled, purposeful expression of anger aimed at resolving the underlying issue. This approach can promote clearer communication and lead to positive changes rather than escalating tensions, fostering a healthier work atmosphere and improving overall productivity [5].
Additionally, confronting issues through open and empathetic communication can transform conflict into opportunities for growth, better teamwork, and improved relationships, further supporting a productive workplace environment [2][5].
However, it's important to note that unmanaged or aggressive confrontation can hurt productivity and morale. The benefits of constructive confrontation hinge on how anger is expressed and resolved [6].
The study does not find a link between anger and cognitive energy loss, nor does it find a direct link between anger and a decrease in productivity [7]. Instead, the study's findings challenge the common belief that blind anger is harmful in all situations, suggesting that anger can have surprisingly positive effects in a work context [8].
In conclusion, constructive confrontation of anger can lead to increased productivity, effective conflict resolution, and a healthier work environment. By addressing issues rather than avoiding them, employees can work with greater focus and less emotional distraction, turning conflict into learning and growth opportunities, and promoting teamwork and open dialogue [1][2][5].
- The study in question by the University of Hohenheim delved into economic and social policy, specifically focusing on the impact of confronting anger constructively in the workplace, which can lead to enhanced productivity and effective conflict resolution.
- The researchers, led by Robin Umbra, advocated for 'confrontational coping' as a means to channel anger in a constructive manner, which can be a source of energy and productivity, rather than a productivity killer.
- This approach to workplace-wellness, as suggested by Ulrike Fasbender, department head, can motivate personal-growth and instill optimism and control among employees, enabling them to achieve work goals more effectively and foster a healthier work environment.
- The study also emphasized the importance of education-and-self-development in understanding and implementing constructive confrontation in the workplace, as it can lead to health-and-wellness benefits, such as improved mental-health and overall well-being.
